FAQ's
Faq's
Do you have any questions?
You can request a stop payment through pet retirement savings Online® and by speaking with a banker via contacting support.
Simply sign on to pet retirement savings Online and access Manage Accounts through the Account tab.
To place stop payments for any transaction please have the following information available when speaking to a banker: the Name of Payee, Account Number, Paper item number or range of paper item numbers, Paper item date and Amount of item.
More information about stop payments
- The stop payment will remain in effect for six months. To remove a stop payment, please contact support.
- There is a stop payment fee. For fee information for your account, please refer to your Consumer Account Fee and Information Schedule or contact support.
- There is no fee for placing stop payments on lost or stolen blank checks.
- Placing a stop payment order does not release you from any contractual agreements. You may still be held to the terms of the agreement.
It happens, sometimes you have to change your password or need help finding your username. You can do both at Forgot Password/Username or contact support
There is a $30 service charge for each outgoing wire transfer sent from your Petroleum Retirement Savings bank account
Some wire transfers may require additional processing time. In those cases, your wire transfer will posted to your account upon completion of processing, with an effective date of the business day the funds were received.
Wire transfers received after 6:00 PM C A T will be posted to your account the following business day, with an effective date of the business day the funds were received.
Wire transfer is a method of electronic funds transfer from one person or entity to another. A wire transfer can be made from one bank account to another bank account or through a transfer of cash at a cash office.